Community Guidelines

1. Purpose

These Community Guidelines establish the standards of behavior we expect from all HERE users. Our goal is to create a safe, respectful, and welcoming environment where people can connect authentically.

• Foster genuine connections between users
• Maintain a safe and respectful community
• Protect users from harassment and harmful content
• Ensure a positive experience for everyone

2. Respect and Consideration

Treat all users with respect, kindness, and consideration:

• Be courteous and respectful in all interactions
• Listen and respond thoughtfully to others
• Respect different opinions, backgrounds, and perspectives
• Give others the benefit of the doubt
• Apologize when you make mistakes
• Report issues instead of retaliating

3. Prohibited Content

3.1 Hate Speech

• Content that attacks people based on race, ethnicity, or national origin
• Content that promotes hatred based on religion or belief
• Content that discriminates based on gender or sexual orientation
• Content that targets people with disabilities
• Slurs, derogatory terms, or hateful symbols

3.2 Sexual Content

• Sexually explicit images, videos, or text
• Nudity or sexually suggestive content
• Solicitation of sexual content or services
• Sexual or romantic advances that are unwanted
• Content depicting or promoting sexual violence

3.3 Violence and Threats

• Threats of physical harm or violence
• Content promoting or glorifying violence
• Content depicting graphic violence
• Encouragement of self-harm or suicide
• Instructions for making weapons or explosives

3.4 Harassment and Bullying

• Persistent unwanted contact after being asked to stop
• Targeted harassment or bullying of individuals
• Doxxing (sharing private personal information)
• Coordinated harassment campaigns
• Stalking or monitoring someone's activity

3.5 Spam and Scams

• Unsolicited commercial messages or advertisements
• Repetitive, unwanted messages to multiple users
• Phishing attempts or financial scams
• Pyramid schemes or multi-level marketing
• Requests for money or financial assistance from other users

3.6 Illegal Activities

• Buying, selling, or trading illegal goods or services
• Promotion of illegal drug use
• Content that violates intellectual property rights
• Discussion of or planning illegal activities
• Sharing pirated or copyrighted content

3.7 Impersonation

• Pretending to be another person
• Creating fake accounts to deceive others
• Misrepresenting your identity or credentials
• Impersonating company staff or representatives

3.8 Content Endangering Minors

• Any content that sexualizes or exploits minors
• Content that endangers the safety of children
• Attempts to contact minors inappropriately
• Content promoting child abuse or neglect

4. Content Moderation

We use multiple layers of content moderation to keep HERE safe:

• Automated Filtering: AI-powered systems detect and filter prohibited content in real-time
• AI Detection: Machine learning models identify patterns of harmful behavior
• Human Review: Trained moderators review reported content and edge cases
• User Reports: Community members can report violations directly
• Proactive Monitoring: We actively monitor for policy violations

5. How to Report

If you encounter content or users that violate these guidelines:

• In-App Reporting: Use the report button on any message or profile
• Block Users: Block users to prevent them from contacting you
• Email Support: Contact us at here.app.privacy@gmail.com for serious violations
• Provide Details: Include as much information as possible to help our investigation

6. Enforcement Actions

Violations of these guidelines will result in the following actions:

6.1 Warning

• First-time minor violations receive a warning
• Content is removed
• User is notified of the violation

6.2 Temporary Suspension

• 7-Day Ban: Second violation or moderate offense
• 30-Day Ban: Third violation or serious offense
• Account access is temporarily suspended
• All content is hidden during suspension

6.3 Permanent Ban

• Fourth violation or severe offense
• Account is permanently deleted
• All content and data are removed
• Cannot create new accounts

6.4 Immediate Permanent Ban

The following result in immediate permanent ban:

• Explicit sexual content involving minors
• Threats of violence or terrorism
• Extreme harassment or hate speech
• Coordinated abuse or manipulation

7. Response Time

• All reports reviewed within 24 hours
• Automated systems respond instantly to obvious violations
• Complex cases may require additional investigation time
• You will be notified of the outcome of your report
• Urgent safety issues are prioritized and addressed immediately

8. Appeals

If you believe your account was suspended or banned in error:

• Send an appeal email to here.app.privacy@gmail.com
• Include your account details and reason for appeal
• Appeals are reviewed within 3-5 business days
• Decisions on appeals are final

9. Safety Tips

Follow these tips to stay safe while using HERE:

• Protect Personal Information: Don't share your full name, address, phone number, or workplace
• Meet Safely: If meeting in person, choose public places and tell someone where you're going
• Trust Your Instincts: If something feels wrong, it probably is
• Report Suspicious Behavior: Report users who ask for money or personal information
• Use Blocking: Block users who make you uncomfortable
• Don't Share Financial Info: Never share credit card or banking information
• Verify Identities: Be cautious of users with minimal profile information

10. Contact Us

For questions about these Community Guidelines or to report serious violations: